Returns & Exchanges
Due to the perishable nature of our products, we do not accept returns for food items, but we are committed to making it right if your order arrives damaged or incomplete. Please reach out within 14 days of delivery for a replacement or store credit.
Check Your Order
Upon arrival, inspect your Fly By Jing products for any signs of leakage, broken seals, or glass damage sustained during transit.
Document Issues
Take clear photos of the damaged item and the shipping label to help our team process your claim with the carrier.
Contact Support
Email our team at [email protected] with your order number and the photos of the affected products.
Resolution
Once reviewed, we will issue a replacement or a refund to your original payment method to ensure you can continue your flavor journey.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing