Frequently Asked Questions
Everything you need to know about bringing the heat home.
What makes Fly By Jing products unique?
Our products are crafted in Chengdu using traditional techniques and high-quality ingredients like 100% non-GMO rapeseed oil and hand-harvested Tribute peppers. We bring authentic, complex Sichuan flavors to your kitchen without artificial preservatives or MSG.
Are your sauces vegan and gluten-free?
Yes, our flagship Sichuan Chili Crisp, Zhong Sauce, and Mala Spice Mix are all 100% vegan and gluten-free. Please check the individual product labels for specific allergen information.
How should I store my jars after opening?
While our chili crisps are shelf-stable, we recommend storing them in a cool, dry place. For maximum freshness and to preserve the vibrant flavor profile, you can refrigerate them, though it is not strictly required.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. Once your order ships, you will receive a tracking number via email to monitor its journey to your doorstep.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or if there is an issue with your delivery, please contact our support team within 14 days for a replacement or refund.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our logistics to bring Sichuan flavor to more countries in the near future.